Customer Service

  • Shipping & Delivery

    A3E ships products worldwide. Some Countries require Export or ITAR licensing in order to complete shipment. Smaller power systems are stocked while larger military products and systems are made to order JIT. When an order is placed or a quote is requested we will provide you with our best estimated shipping date. Once packages are ready to be shipped we will update you with current tracking information. Any questions or concerns about tracking packages can be directed to our Customer Service Hotline.

    For Questions regarding shipping please call 855-462-3369 or email sales@maddoxdefense.com

  • Privacy & Security

    Information collected by this site is not shared with other organizations for commercial purposes. A3E takes every possible measure to keep all information from our online visitors as secure as possible against unauthorized access and use. This site may contain "links" to other sites, and we make every effort to only link to sites that share our high standards and respect for privacy. However, we are not responsible for the content or the privacy practices employed by other sites.

  • Returns & Replacements

    Please contact customer service representative to find out if the specific product is capable of being returned. Please note that many of our systems are custom made to order and are difficult to return. On smaller personal products returns are generally allowable.

    • Call 855-462-3369 for return support
    • make sure you have receipt of order handy
    • Email Sales@maddoxdefense.com
  • Ordering

    For Web orders simply follow instructions on web site which will take you through the steps to place an order. When Ordering by phone or on contract please call one ofo your sales associates at 855-462-3369.

  • Payment, Pricing & Promotions

    We accept all major credit cards as well as Bank wire Transfers. Our products are also available through registered dealers. Pricing is established on our online E-Store. We offer discounts for certain government agencies.

  • Viewing Orders

    To View Orders please click on the order tracking tab on the website.

  • Updating Account Information

    To update Account Information please select edit in account info tab and enter most recent information.

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